Meet
Your Professional Services Analytics Platform
Concierge is cloud-based software that connects to your existing PS applications (CRM, PSA, time tracking) to deliver AI-powered insights and advanced performance metrics.
Stop spending hours in spreadsheets. Get instant answers about team performance, project health, and resource optimization.
Stop guessing.
Start winning.
OPTIMAL RESOURCE MANAGEMENT
Build winning project teams with AI-guided recommendations, grounded in your data, that consider skills, experience, availability, collaboration patterns, and client preferences.
Optimize for both exceptional client outcomes and firm profitability while reducing the time and guesswork in staffing decisions. Every project gets the right team from day one.
Make informed decisions.
ADVANCED MODELS & METRICS
Track and act on what matters with our proprietary metrics:
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Delivery Impact Rating (DIR)™ - measure true consultant contribution to project success
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Capacity Sold Over Time (CSOT)™ - pipeline health with time-sensitive insights
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Resource Efficiency Value Index (REVI)™ - optimize opportunity selection and resource allocation
Make data-driven decisions using metrics designed professional services.
Evolve beyond reports.
INTELLIGENT & INTUITIVE INSIGHTS
Transform how you access and analyze your firm's data beyond traditional reporting.
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Ask questions in natural language, and get instant insights about employee performance, project health, client satisfaction, and resource allocation.
No more digging through spreadsheets or waiting for reports—your data becomes a conversation.
How did we get here?
ProServe Metrics is led by 3 veterans of the IT Professional Services industry with decades of experience operating, selling and delivering.
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We also happen to love baseball. And we asked ourselves:​​
Can advanced metrics transform the Professional Services industry the way Moneyball revolutionized America's favorite pastime?
Our answer was a resounding
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YES.
Concierge is the tool we always wanted: an AI & Performance Analytics Suite capable of guiding our decisions with instant access to meaningful data and proven, proprietary metrics that go beyond traditional "surface stats" like Utilization.
You could say it's Moneyball for Professional Services.
Our mission is to empower Professional Services firms to improve client outcomes, increase employee satisfaction and boost bottom lines through access to knowledge and use of advanced metrics.
